Eyewa is the premier omnichannel eyewear hub in the Gulf Cooperation Council (GCC) region, offering an extensive range of stylish glasses, sunglasses, and contact lenses at competitive prices. Established in 2017, Eyewa has swiftly risen to become the largest online eyewear retailer in the Middle East, complemented by a robust physical presence with over 80 stores across five countries: the United Arab Emirates, Saudi Arabia, Bahrain, Kuwait, and Oman. Eyewa’s mission is to make high-quality eyewear accessible to all through fashionable designs and exceptional services.

Company History

Eyewa was founded in 2017 as a modest online retailer aiming to provide top-quality eyewear to Middle Eastern customers. Its rapid growth has positioned it as a trusted leader in the regional eyewear market. In 2024, Eyewa secured a $100 million Series C funding round led by General Atlantic, reflecting its accelerated expansion and strong market demand. With over 650 employees, Eyewa earned the “Great Place to Work 2023” certification, highlighting its commitment to a positive workplace culture.

Product Range

Eyewa offers a diverse array of products tailored to various customer needs:

• Eyeglasses: Stylish designs for men, women, and children.
• Sunglasses: Trendy options from multiple brands.
• Contact Lenses: Includes both prescription and colored lenses.
• Own Brands: Exclusive lines such as 30Sundays, Blackout, Spectus, Layala, and Everva, known for their quality and style.

The website features a Virtual Try-On tool, allowing customers to test glasses virtually before purchasing, enhancing the shopping experience.

Services and Offers

Eyewa provides customer-centric services that elevate the shopping experience:

• Free Shipping: Unlimited free shipping on all orders with no minimum purchase.
• Warranty: A 1-year warranty on eyeglasses and prescription sunglasses, covering breakage, scratches, and prescription changes for children, with free frame and lens repairs.
• Eyewa Care: A 1-year damage protection plan with in-store replacements for eligible items.
• Click and Collect: Customers can reserve glasses online and try them at over 150 stores.
• Special Offers: Members enjoy a Buy 1 Get 1 FREE deal on Eyewa-owned brands (up to 6 items per category), and a PRO membership upgrade for 199 AED (down from 399 AED), valid for 365 days.

Customer Reviews and Reputation

Specific customer reviews for Eyewa’s UAE website are limited on platforms like Trustpilot. However, the company’s “Great Place to Work 2023” certification across its offices suggests a positive work environment, likely translating to high-quality customer service. Customers typically praise the product variety, virtual try-on feature, and fast shipping.

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