The Jashanmal website serves as the primary online retail platform for the Jashanmal Group, a leading trading, distribution, and retail company in the Middle East. Established in 1919 as a modest general store in Basra, Iraq, Jashanmal has grown over more than a century into a major player in the GCC region and India. The website offers a diverse range of products, including home appliances, luggage, beauty products, and more, featuring over 100 international brands and 30 exclusive labels. With over 100 physical stores and a distribution network supplying more than 1,000 retailers, Jashanmal provides a seamless and comprehensive shopping experience.

Company History

Jashanmal’s journey began in 1919 when Rao Sahib Jashanmal opened a general store in Basra, Iraq. As oil discoveries fueled economic growth in the region, the company expanded into Kuwait (1934), Bahrain (1935), and the United Arab Emirates (Dubai in 1956, Abu Dhabi in 1964). From its origins as a retailer, Jashanmal evolved into a major distributor and wholesaler, serving over 1,000 retailers across the GCC. Headquartered in Dubai, the company employs over 1,800 staff from 40 nationalities and fosters a culture of motivation and collaboration. In 2019, Jashanmal relaunched its brand, integrating advanced in-store technologies like tablets and interactive screens to enhance the customer experience.

Product Range

The Jashanmal website features an extensive selection of products catering to various customer needs:

• Home Appliances: Includes brands like Kenwood, De'Longhi, Bosch, Dyson, and Samsung.
• Luggage: Features Kipling, Wenger, and Echolac.
• Beauty Products: Includes Elizabeth Arden and Dr. Vranjes.
• Home and Kitchen: Features Linen Obsession, Stanley, and Fissman.
• Electronics: Includes products from Ariete and others.

Customers can explore all available brands through a dedicated page (Brands), making it easy to find preferred products.

Services and Offers

Jashanmal offers several services to enhance the shopping experience:

• Price Match Policy: Ensures customers receive the best prices by matching lower prices found elsewhere (Price Match Policy).
• First-Time Customer Discount: New customers receive a 10% discount on their first purchase upon signing up, along with updates on exclusive offers and events.
• Shipping: Available within the GCC region, with standard and express options (specific details not provided on the site).
• Returns: Accepts returns for unused products within a specified period (details not available on the site).
• Digital Integration: In 2019, Jashanmal introduced in-store technologies like tablets and interactive screens and merged online and offline services through a Click-and-Collect option.

Customer Feedback

Jashanmal has received a low average rating of 1.5 out of 5 stars on Trustpilot, based on 38 reviews. Common complaints include issues with product quality, delivery delays, and poor customer service responsiveness. Examples include reports of malfunctioning products, delayed shipments, and challenges with refunds. Despite these concerns, Jashanmal remains a trusted name in the Middle East, with a century-long history and an extensive network of stores, suggesting that experiences may vary depending on the product or service.

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